Return & Refund Policy

Effective Date: August 19, 2026

At ScentStreak, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible to request a return or refund under the conditions below.

1. Delivery Coverage

ScentStreak currently delivers only within Pakistan.

Orders are generally delivered within 2–3 working days after confirmation and dispatch.

Delivery time may vary due to weekends, public holidays, weather, courier delays, or other circumstances beyond our control.

2. Delivery Charges

We offer a simple flat-rate delivery fee:

• Rs. 200 delivery charges on orders below Rs. 5,000
• Free delivery on orders of Rs. 5,000 or more

Free delivery applies to the eligible order value before any applicable discounts or charges, unless otherwise stated by ScentStreak.

3. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, you must contact ScentStreak within the 7-day return period and provide your order details and the reason for the return.

Requests submitted after 7 days may not be accepted.

4. Return Conditions

Because our products include perfumes and fragrances, returned products must meet the following conditions:

• The product must be unused or only minimally tested, where applicable.
• The product should be in its original packaging.
• The product must not be damaged, altered, or tampered with.
• Original boxes, packaging, accessories, and other included items should be returned where applicable.
• The product should be returned in a condition suitable for resale.

For hygiene and product-safety reasons, we may refuse returns of products that have been significantly used, damaged, or otherwise do not meet our return requirements.

5. Damaged, Incorrect, or Defective Products

If you receive a product that is:

• Damaged during delivery
• Incorrect or different from what you ordered
• Missing an item
• Defective

please contact us as soon as possible after receiving the order.

We may request photographs or videos of the product, packaging, shipping label, or damage to help us assess the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, refund, or another appropriate solution.

6. Change of Mind

If you simply change your mind about a purchase, the product must still meet our return conditions.

For change-of-mind returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or agreed by ScentStreak.

7. Non-Returnable Items

A return may not be accepted if:

• The 7-day return period has expired.
• The product has been substantially used.
• The product has been damaged after delivery due to customer handling or misuse.
• The product is missing its original packaging or important components.
• The product has been altered, refilled, tampered with, or otherwise modified.
• The return does not meet the requirements of this policy.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

8. Refunds

Once we receive and inspect an eligible returned product, we will determine whether the return qualifies for a refund.

If approved, the refund amount and method will be communicated to you.

Depending on the payment method used for the original purchase, refunds may take additional time to be processed by the relevant payment provider or financial institution.

Original delivery charges may not be refundable for change-of-mind returns, unless otherwise required by applicable law.

9. Return Shipping

If the return is due to an incorrect, damaged, or defective product caused by ScentStreak, we may arrange or reimburse reasonable return shipping costs.

For other eligible returns, including change-of-mind returns, the customer may be responsible for return shipping costs.

Please contact us before sending a product back. We may not be able to process returns that are sent without prior approval or instructions.

10. How to Request a Return

To request a return, contact ScentStreak within 7 days of receiving your order.

Please provide:

• Your name
• Order number
• Contact information
• Product name
• Reason for the return
• Photos or videos where relevant

After reviewing your request, we will provide further instructions if the return is approved.

11. Exchanges

Where appropriate and subject to product availability, ScentStreak may offer an exchange instead of a refund.

If the requested replacement product is unavailable, we may offer another appropriate resolution.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, packed, or handed over to the courier.

If an order has already been dispatched, you may need to follow the applicable return process.

13. Contact Us

For return, refund, or exchange requests, please contact:

ScentStreak
Website: scentstreak.com
Email: contact@scentstreak.com